Return policy

We value your satisfaction and aim to provide you with the best tech solutions. If you’re not completely satisfied with your purchase from PC Break-fix Solutions LLC, we’re here to help. Please read our Return Policy carefully to understand the process and guidelines for returning products.

 

  1. Eligibility for Returns:
  • To be eligible for a return, the product must be in its original condition, including all original packaging, accessories, and documentation.
  • Returns are accepted within [X] days from the date of purchase.
  • Products that have been used, damaged, or are not in their original condition may not be eligible for a return.

 

  1. How to Initiate a Return:

To initiate a return, please follow these steps:

  • Contact our customer service team by [Contact Us Button] or using the contact information provided on our website.
  • Provide your order number, details about the product, and the reason for the return.

 

  1. Return Authorization:

Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.

 

  1. Shipping the Return:

You are responsible for shipping the product back to us. Please package the product securely to prevent damage during transit. We recommend using a trackable shipping method.

 

  1. Inspection and Processing:

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process the refund or exchange within [X] business days.

 

  1. Refunds:
  • If you’re eligible for a refund, it will be processed to the original payment method used for the purchase.
  • Please note that shipping charges are non-refundable, and a restocking fee may apply.

 

  1. Exchanges:

If you wish to exchange a product for a different one, please indicate your preference when contacting our customer service team. Exchanges are subject to availability and product eligibility.

 

  1. Damaged or Defective Products:

If the product you receive is damaged or defective, please contact us immediately. We will provide instructions on how to return the product and arrange for a replacement or refund.

 

  1. Exceptions:

Certain products, such as software licenses and digital downloads, may be non-returnable. Please check the product description for specific return eligibility.

 

  1. Contact Us:

If you have any questions or concerns about our return policy, please [Contact Us Button] or reach out to us using the contact information provided on our website.

 

By making a purchase from PC Break-fix Solutions LLC, you acknowledge that you have read, understood, and agreed to our Return Policy. Thank you for choosing us as your tech solutions provider.